Returns and Right of Withdrawal
Instructions on withdrawal – under art. 49, paragraph 4 – Right of withdrawal
The Customer, who qualifies as a “Consumer”, has the right to withdraw from the contract without giving any reason, within 14 days from the date the Customer (or a third party appointed by him) has received the product or, in the case of multiple products delivered separately with a single order, has received the final product.
Customers wishing to exercise the right of withdrawal must notify the Seller by written declaration, which can be sent by registered mail or via email to firstname.lastname@example.org.
Within 14 days of the notification of withdrawal, the customer must return the product to the Seller in accordance with the terms and conditions laid down in this Article.
In case of withdrawal, the Customer will be refunded the payment without undue delay and, in any case, in not more than 14 days. Such refunds will be made using the same method of payment used for the initial transaction, except if the customer requests the refund with another means of payment. In this case, he will be charged for any additional costs resulting from the different means of payment chosen. The refund may be suspended until receipt of the Product, or until the Customer can prove having sent back the goods, whichever occurs first.
Note: Customers who purchase with a VAT registration number cannot exercise the right of withdrawal.
-Terms of Withdrawal
The withdrawal is subject to the following conditions:
– The product must be returned to the Seller, undamaged, not used, washed, stained or damaged and must be returned in original packaging, complete in all its parts (including packaging and any documentation and accessories). To limit damage to the original package, we recommend, if possible, to put it in another box on which the address of the Seller will be written;
– The gift wrapping is not refundable;
– The product must be returned to the Seller with all the original labels and identification tags affixed to it;
– The attachment of labels or tape directly on the original packaging of the product should be avoided in all cases;
The Seller reserves the right to verify full compliance with the above conditions and goods which do not comply with the above conditions will not be accepted or refunded.
-Replacement of Goods
Without prejudice to the foregoing, the Customer may require, alternatively, in the manner and under the conditions provided for the right of withdrawal, the replacement of the Product with another product available to the Seller. The request for replacement of the Product constitutes the waiver of refunds. The replacement may be carried out with one or more products of equal or greater value to the one replaced. It is understood that, in the event that the new product or new products have a higher price than the one originally chosen, the customer must pay the difference, to be made in the manner set out in paragraph 7, at the time of request for substitution.